Faq

Home / Faq

Frequently Asked Questions

Welcome to the Mental Strength Professional® website. We offer counseling sessions for various areas as well as healing through Reiki and Chakra Cleansing. If you have any doubts, please check the frequently asked questions below. If you still don’t find your answer, do write to us on our email id at info@mentalstrengthprofessional.com.


Please select the appropriate counseling session as per your need. Click on payment and follow the instructions to proceed further.

Please allow a couple of minutes for the details in your inbox. Alternatively, please ensure your inbox is not full beyond capacity, and do check your spam folder. In case of a problem, please write to info@mentalstrengthprofessional.com

We are based in India. We charge in rupees as well as USD for the convenience of our international clients. Please note that your card provider (in case of international clients) may charge an additional amount for a foreign transaction fee. Kindly contact your card service provider before making the purchase.

You can opt to use a different browser (Chrome, Firefox, Safari). If the problem still persists, there can be many other reasons which are beyond our control.

  • Your personal details do not match the information saved for the card user.
  • You do not have enough funds to make the transfer.
  • Your card may be reported as lost or stolen or canceled by the card issuer.
  • Your card may be replaced recently. This means it is yet to be activated.
  • Your card may have crossed its expiry date.

If your problem is not resolved, please contact your card service provider immediately.

We are sorry. The counseling and healing sessions cannot be recorded, distributed, shared on any platform. We cannot share any pre-recorded sessions due to privacy issues. We also do not record any session and prohibit clients from doing so.

In the event of an incorrect purchase, kindly write to info@mentalstrengthprofessional.com. Please mention the session selected, date of purchase, transaction details and the session you wish to adjust it for. We would try our best to rectify the issue. However, we do not guarantee refunds.

We are sorry! Payment once made will not be refunded. You can request to adjust the session for another date.

We are based in India. We use PayPal ( for International payment gateway and PayYou for Domestic) payment gateway. You can use various options to make the payments.

We request you to confirm your availability before signing for our sessions. You have the option to reschedule one session. However, you need to inform us at least 5 days in advance. A 50% charge will be levied for changes in schedule when informed 48 hours from the date of booking. In case of a 24-hour notification, a 100% charge will be levied. You can reschedule for another date and time as per the availability. Payments made are non-refundable.

We are sorry! Payments once made are non-refundable. We do encourage you to complete the session as you will find it highly beneficial to transform yourself.


Professional counseling is about trained individuals who assist and guide clients to resolve issues related to the client’s personal and professional growth. Counseling offers clients the opportunity to view different perspectives of their own lives while finding ways to manage stress. Counselors equip their clients to develop clarity in thinking and choose the right path for their lives. Professional counselors work with people to navigate through their life’s problems with sound strategies and formation of goals.

Ask yourself - do you identify with some or all of the points above? Self-acceptance is the first step to have the awareness that you do have a problem. Next, you need to connect with a professional counselor who acts as your guide and transforms your thought process.

Opt for counseling if you -

a) Are looking to rebuild your life

b) Require help with relationships, marriage, divorce, friendships, and more

c) Want to manage your emotions better

d) Need to reach your highest potential at work

e) Require guidance for career

f) Wish to delve deeper into your personality

g) Find your life’s purpose

h) Face an identity crisis, sexual orientation

i) Career growth

We offer counseling for

  • Depression
  • Anxiety
  • Stress and Worry
  • Divorce
  • Relationship issues
  • Personal Development
  • Self-confidence

Professional counseling is recommended if you display any of the following thoughts, feelings, and emotions.

a) You experience frequent mood swings

b) You have harmful thoughts about the self

c) You no longer find joy in the things you used to do

d) You suspect you have a mental health issue

e) You can no longer work around your relationships

f) You exhibit disturbed sleep patterns

g) You want to talk to someone without being judged

h) You are feeling lonely, isolated

i) Your career is not taking off due to self-doubt, depression

j) Your self-confidence levels are low

k) You display addiction to drugs, alcohol

Mental Strength Professionals® are trained professionals who are specialized in the field of counseling for various subjects. They work on building your mental health.

Mental Strength Professionals® is a term officially registered by Dr. Paras Wellness Pvt. Ltd. They are highly trained in the areas of counseling and mental health.


Reiki is one of the purest forms of energy healing which gives students a direct connection to the universal energy. This energy is transferred by the Reiki Teacher to the student during the attunement process. Often considered as an alternative therapy, Reiki is an energy healing process which involves the transfer of energy. It is used in the treatment of many emotional conditions as well as to reduce physical problems. The energy healing techniques are used to target the energy fields within the body. The healing removes any stagnated energy to enable relaxation, reduce pain, and minimize other problems. The process happens through a new improved flow of energy. Reiki Healing is a hands-on healing process.Reiki Healing Techniques are useful for -

  • Aiding relaxation
  • Assisting in the body’s natural process
  • Development of emotion, mental, and spiritual well-being

Matrrix offers the best Reiki courses in India. Our Reiki courses with certification are suitable for all looking to practice Reiki and heal the self and others. The certification includes 3 Levels that combine all the details associated with learning, understanding, and practicing Reiki Healing successfully.Learn authentic energy healing techniques

  • Work on the ability to practice Reiki on self under expert supervision
  • Develop the ability to send Reiki energy from a distance
  • Use Reiki Energy to clear one’s own body and mind (removal of unwanted habits)
  • Work on goals with a fresh perspective
  • The completion of 3 levels will earn you the Reiki Master Certificate . The courses include books and manuals in connection with your learning. With this certificate, you are enabled to heal others through Reiki’s loving power and bring a change in lives.Questions? Write to: info@mentalstrengthprofessional.com

We welcome individuals who have the vision to be a Reiki Teacher. You must have a genuine inclination towards inspiring others and teaching the power of Reiki Healing to people. Please view the Reiki section to read more details.

As a Reiki Teacher, you -
● Grow more on a spiritual level
● Learn about healing energy, symbols, techniques
● Give healing attunements to self and others
● Increase personal vibration of energy
● Enjoy a fulfilling and rewarding career by empowering others
● Experience increased feelings of compassion and love for all
● Learn the work ethics of working with clients
● Learn to teach and perform attunements on *others
*Those who are willing to receive the Reiki energy.

Reiki Healing uses energy healing techniques and is an alternative medication and can be learned by tarot card readers, teachers, housewives, students, couples, yoga practitioners, and professionals in the healing industry who have worked in the areas of restoring internal balance, stress management, and rebuilding wellness levels. Reiki is suitable for those looking for self-care as well as a way to help others. Always learn Reiki and energy healing techniques from a certified Reiki Practitioner only.

There is no age limit.


Are you feeling stuck in life? Anyone and everyone can opt for Chakra Cleansing to experience the magic of this treatment. This spiritual process is a natural healing method for the 7 chakras of body that is completely safe and effective. If you are experiencing sadness, imbalance in thinking, indecisiveness, anger, depression, worry, lack of growth, or hopelessness, we are here for you. Questions? Write to: info@mentalstrengthprofessional.com

  • Remove psychosomatic health problems
  • Heal your mind
  • Bring a positive energy within
  • Excellent focus on goals
  • Increase spiritual growth

60 minutes or more. This is dependent upon the Energy Healing Consultant.

Chakra Dhyana is a powerful meditation and spiritual practice with its roots in Hinduism/Buddhism. The Chakra Dhyana includes the activation of 7 chakras of body (Root Chakra, Sacral Chakra, Solar Plexus Chakra, Heart Chakra, Throat Chakra, Third Eye Chakra, and the Crown Chakra) or the energy circles within our body. These 7 chakras of the body need to be activated and balanced for a harmonious life. Chakra Dhyana uses meditation and chanting for Chakra activation. The combination makes you feel happy, calm, with visible healing on current issues in life. There is a wonderful alignment that connects you with your flow.


Please refer to the counseling page for details.

Please refer to the Reiki page for details.

Please refer to the Chakra Healing page for details.

All details are mentioned on the website. Chakra Healing session duration is dependent upon the consultation details.


We take our user’s privacy very seriously. Your details are secure and are not shared with third-party sites. Please refer to our Terms and Conditions and Privacy policy .

Please use the password reset button. You can then refer to your registered email ID and follow the instructions emailed to set a new password.

Please use the password reset button. Select forgotten user ID. You can then refer to your registered email ID to follow the instructions for your login details.

Please use the profile section to add/edit details.


We take our user’s privacy very seriously. Your details are secure and are not shared with third-party sites. Please refer to our Terms and Conditions and Privacy policy .

Please use the password reset button. You can then refer to your registered email ID and follow the instructions emailed to set a new password.

Our sessions are pay-as-you-go. You can definitely ask for a new Mental Strength Professional by submitting a request.

If you face any cancellation from the Mental Strength Professional ® , you can choose to work with any other professional from the team. If you do not wish to work with a different professional, you can request for a complete refund. You can also reschedule for another date and time. We also offer a complimentary session for those who have faced cancellation issues due to a Mental Strength Professional.

Our Mental Strength Professionals ® maintain complete confidentiality. The details shared during the session are not discussed with other professionals unless, if requested by a client for further consultation. We do not encourage the use of devices such as smartphones during the sessions. We follow strict disciplinary measures to train our Mental Strength Professionals ®

Yes, you need to sign a basic agreement before opting for a consultation. This simply states your consent that you have opted for a Mental Strength Professional consultation at your own free will and discretion.

If a client is found to be inflicting self-harm or displays a motive to harm others, his/her details may be shared with authorities who have dealt with extreme cases. In the event of such a situation, the focus is to curb any activity that leads to self-destruction or causes harm to society and surroundings.

We request you to be patient with the process. We offer counseling from highly certified professionals trained to work with you to design a life you desire. The process requires commitment and time. We request you to check if you are following the steps outlined by the professional. If you still have concerns, please write to info@mentalstrengthprofessional.com

© 2019 Mental Strength Professional. All Rights Reserved.